When is Cash refund available ?
Cash refund to Original mode of payment will be processed if:
- Product was not available with us and was not dispatched
- Replacement not available
Exchange of Wrong or Damaged Product:
We take utmost care while shipping your order however there can be times when you received a defective or a wrong product.
You can exchange in the unlikely situation in which we have sent you a defective or wrong item as per our exchange policy mentioned above.
In a rare case you have received a defective Product or a wrong product, please immediately notify us (within 24 hours) by sending an email at email@example.com and attach the “Digital” pictures of the product received as an evidence.
What will not be considered as DEFECT :
- Difference in shade/tone
- Beads coming out
- Extra accessories missing (not supplied by designer)
- Little portions of threads coming out
- Tassels or Buttons not supplied by the designer. In such cases you can ask your tailor to include it at time of stitching.
- Dupatta Edges in not proper shape. This is not a defect as normally unstitched fabric may not necessarily have finely finished edges. This can be easily taken care of through “Picko” at the time of stitching.
Usually – Minor issues can be taken care of at the time of stitching.
The shipping cost for returns/exchange for any reason will be borne by the customer. Kindly mention your name , contact number and order number on the courier bag. The returns parcel should reach us within 10 days from the date of delivery in an unused condition and in same condition it was received with all tags and model picture included.
Refunds Policy (only applicable if Exchange is not available) :
- Refunds for Online prepaid orders are refunded to the Original Mode of payment within 7-10 days and as per your bank’s payment cycle. If you do not receive refunds within 10 days of the same been processed from our end then we will suggest you to contact your bank and they will do the needful.
- Refunds for COD orders are done in form of Store Credit or via Discount Coupon code.
Cancellation of Order by Prititrendz
prititrendz.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded (as per refunds policy) and the customer shall be informed of the same.
Cancellation by Customer
Unfortunately we will not be able to cancel the order once it has been placed. This applies to irrespective of order being “Under Process” or “Shipped”.
We at Prititrendz endeavor to serve the best of quality products to our customers. Please note the that there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.
Item Received in Damaged Condition / Manufacturing Defect or Wrong Item:
If you have received a damaged item or a wrong order, or if it was misrepresented on our site, please contact us by email at firstname.lastname@example.org within 24 hours of your receipt of the product